HOUSE OF SJ – PRIVACY POLICY
Last Updated: 10 November 2025
At House of SJ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure when you interact with us through our website, WhatsApp store, or social media platforms.
By using House of SJ services, you agree to the terms outlined below.
1. Information We Collect
Personal Information
When you place an order or contact us, we may collect details such as your name, phone number, email address, delivery address, and payment information. Card details are not stored by us and are handled securely by payment gateways.
Order and Transaction Information
This includes products purchased, billing and shipping details, and order history.
Technical Information
When you visit our website, we may collect information like IP address, device type, browser type, and pages viewed.
Communication Information
Messages and interactions through WhatsApp, email, social media, or our website are recorded for customer support and order-related purposes.
2. How We Use Your Information
Your information is used to process and deliver orders, share order updates, provide customer support, improve our services, prevent fraud, and send promotional messages only if you choose to receive them.
3. Sharing Your Information
We do not sell or trade your personal data.
Information is shared only with trusted partners such as courier services for delivery, payment gateways for secure transactions, and service providers who help with website hosting, analytics, or customer support. All partners are required to keep your data confidential.
4. Data Security
We use secure systems, encrypted payment gateways, and limited access controls to protect your data. While we take strong precautions, no online system can guarantee complete security.
5. Cookies and Tracking
Our website uses cookies to improve user experience, remember preferences, and analyze website performance. You can disable cookies anytime through your browser settings.
6. Your Rights
You may request access to your personal data, correction of incorrect information, deletion where legally allowed, or opt out of promotional communication.
For any such request, please contact us at support@houseofsj.com.
7. Data Retention
We retain your information only as long as needed for legal, tax, order history, and customer service purposes. After this period, data is securely deleted or anonymized.
8. WhatsApp Communication
If you contact us through WhatsApp, your number and conversation details are stored securely and used only for order processing and support. You can request removal at any time.
9. Third-Party Links
Our website or messages may include links to external websites. House of SJ is not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect immediately after being posted on our platform.
11. Contact Information
For questions or concerns regarding privacy, please contact us:
Email: support@houseofsj.com
WhatsApp: 9278232525
Website: https://houseofsj.com/